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SSU Faculty Helping Faculty

If you have experience teaching online and would be willing to help your SSU colleagues new to online teaching, we are compiling a list of names, areas, or topics about online teaching you can offer help with, and when/how you can be reached.

To Volunteer:

To volunteer your services, add your name, area of expertise, and contact information to the Google Doc Sign Up, or email pspradlin@shawnee.edu

To Request Help:

If you are in need of help, consult the Google Doc, and reach out to any of the Faculty listed who have indicated they are available to help with your topic of concern.

To Get Blackboard Support:

In an effort to better support online learning for both our Faculty and Students, ITS has contracted with Blackboard to provide a support line that is available 24 hours a day, 7 days a week.

How to Request Blackboard Support

For more information or to share any resources, contact:

Pat Spradlin 
Director, TLC 
Associate Professor, English and Humanities 
teachinglearningcenter@shawnee.edu
(740) 351-3739

Blackboard Support

ITS now offering 24-7 Blackboard Support for Faculty and Students

In an effort to better support online learning for both our Faculty and Students, ITS has contracted with Blackboard to provide a support line that is available 24 hours a day, 7 days a week.

This support line Is called HD Support.

Here is how it will work:

If you need Blackboard Support, please call any of the ITS Blackboard Support Numbers:

  • (740) 351-3682    
  • (740) 351-3628
  • (740) 351-3319

Your call will be directed to HD Support

The Call Center Menu will answer saying: Thank you for calling HD Support.  If you are a Student, Press 1.  If you are Faculty, Press 2.

Once you select the correct menu options, the qualified staff at HD Support will help you with all of your Blackboard “How To” needs.

In the event that your call requires SSU Blackboard Support, for example, if you need your password reset, they will escalate your ticket and send it to ITServices@shawnee.edu for you.

Our ITS Support Team will respond to you as soon as we can to resolve your issue. 

Be sure to provide the HD Support representative your off campus contact information so that we will be able to reach you as well.