In an effort to honor the Governor’s Stay Home Order, the ITS Service Desk is implementing some additional work remote procedures.
Please read and follow these directions regarding ITS assistance. We are currently experiencing an unprecedented demand for services and these procedures are critical to our ability to provide you the assistance you need.
Sending direct emails to ITS Staff or calling offices directly will result in a delay in processing your request.
Service Request Procedures
Requests sent through the proper channels can be efficiently dispatched to the appropriate team member and are tracked to ensure they are completed in a timely manner.
All IT Service Requests must be sent by email.
For Blackboard-related issues, see below. This is the ONLY exception.
All requests should include:
- A detailed description of your issue or request. Please be as specific as possible.
- Your name and SSU ID Number
- Your off campus contact information
If your issue requires ITS to physically have access to the hardware, you MUST schedule an appointment. ITS is deploying multiple remote access tools that allow us to resolve many issues without an appointment.
- Appointments will be arranged through the ITS Service Desk System through email communication.
- If in-person assistance is deemed necessary, ITS will provide you an appointment time in an email.
What if I cannot send an email?
You can call our IT Service Desk at (740) 351-3538 in the event that you physically cannot send an email.
We do ask that you email whenever possible. An email to our central address allows us to track all service calls and ensure we provide the most timely service.
If you have a non-work email address, we prefer an email from that as opposed to a phone call at this time.
DO NOT call or email individual ITS Team members directly unless you are responding to a request from them for additional information.