Welcome to Shawnee State University and Information Technology Service. ITS looks forward to offering the latest Information Technology (IT) to the campus and is eager to assist in preparing today's students to succeed in tomorrow's world by ensuring that current learning, administrative and community-based technologies can be securely accessed from wired and wireless networks in academic areas, administrative areas, and campus green space. Whether it concerns your network, email or MySSU account or connecting to the internet, do not hesitate to contact us if you need assistance. After all, IT is what we do!
Chief Information Officer
Information Technology is an important piece of your university experience. This document outlines the basics of what Information Technology Services (ITS) can do for you. We want you to know what services are available to you and how we can help you with your technology needs during your time here at Shawnee State University. Each of these technology services are briefly explained below. Some are broken down in more detail in their own section of this document. For complete details about any of your technology needs, please visit our website.
- Network Services – The Shawnee State University network is available to you as a registered student. SSU offers you a reliable and secure network that you can use to access University resources like library services, web based course requirements, and on-line course registration. Some of your classes will be held in networked computer labs with a shared printer and internet access. To use these classroom tools you will need to use your SSU Network Account to gain access to any campus computers. You can also connect to the SSUNet Wi-Fi with your personal mobile devices. Your SSU Network Account username and password are your key that allows you the use of all technology at SSU. Your Network Account is explained in more detail under Accessing IT @ a glance.
- MySSU – MySSU is SSU's Student Portal. The MySSU system is where you register for classes, view your grades, access financial aid, and receive official University communications. The MySSU system also gives you access to the Blackboard website which may be used in some of your classes. Your MySSU Account is explained in more detail under Accessing IT @ a glance.
- Blackboard – Blackboard is a Web-based environment that may be used with some of your classes. It is used to deliver on-line instruction but may also be incorporated into your traditional classroom courses. Many classes use Blackboard to supply you with supplemental content, to allow for electronic submission of assignments, or to give on-line exams. Your professor may choose to post the course syllabus, allow you to see your grades, or require you to engage in on-line group discussion. Your MySSU login will connect you to your Blackboard classes and your professor will inform you of how they plan to incorporate it into your class.
- Email – When you were accepted to Shawnee State University, an email account was created for you. You will continue to use this same email account as a student at SSU. The account is supported by Shawnee State and hosted by Microsoft. This is referred to as your @MyMail Account and is explained in more detail under Accessing IT @ a glance.
- Office 2013 – Shawnee State University currently offers Microsoft© Office 2013 in all Academic Labs and study spaces. Shawnee State offers eligible students the ability to purchase Microsoft® Office and Windows for use on your personally owned computers through our Microsoft ® EES Student Option. More details about this are provided under Can I Install IT?
- Shawnee State University App – This app is available for current and prospective students, faculty, staff, alumni, parents, and friends of the University. Use it to access events, build your own calendar, and communicate with others on campus. Students may also join a club, access a map of campus, and add their courses to their calendar. Visit shawnee.campusapp.com on your mobile device, or search "Shawnee State University" in the app store to download the free app.
- Atomic Learning – Atomic Learning© provides individualized training on over 250 of the most commonly used software applications, such as Microsoft Office, SPSS, Adobe Creative Suite, Blackboard, Acrobat, Photoshop and many more. These software tutorials break down each application into manageable tasks and explain each task through one to three-minute videos. To learn more about how to use this training tool, visit this website.
- LabMaps – LabMaps provides real-time information allowing students to locate open computers by viewing the maps online using your mobile devices from both on and off campus. Visit this website to locate an available computer for your immediate use.
- Wi-Fi in Housing - Shawnee State University partners with Time Warner Cable to provide internet connectivity for all student housing units. Upon move-in, your Resident Assistant (RA) will provide you with connectivity information, including the necessary password for your building. Your RA will also provide instructions for reporting any issues.
A laptop or tablet is an important tool for most university students to bring to campus. Students can access SSUnet, the Shawnee State wireless network, in classrooms and study spaces with either a laptop or a variety of mobile devices. To ensure that students are successful in connecting to SSUnet we suggest the following.
What you will need:
- Operating System of Windows 7 or newer or Mac OS 10.7 or newer
- Your computer or device will need a wireless network card
What is provided:
- ITS supported wireless access across campus via SSUnet
- Student discounts on Windows Operating Systems and Microsoft Office Suites. Visit this web page for more information
- A safe, secure, and easy to use computing environment
- Technical support from the ITS Service Desk when needing assistance connecting to SSUnet
If you will be living in Student Housing and plan to bring a Game Console, you will need to check with your RA about how to connect to the Student Housing network.
It is simple to connect your laptop, mobile phone, tablet, or other device to SSUnet, the campus wireless network. All registered students can access SSUnet with their SSU Network Account.
- Using the normal Wi-Fi connection process for your device, select SSUnet
- You will be prompted to enter your SSU Network Username & Password. If you are not prompted open your web browser and you will be redirected
- After successfully entering your SSU Network Username & Password, you must accept the terms of the Network Use Policy
- Select Continue
You are now connected to SSUnet and you will be able to roam campus while keeping your Wi-Fi connection. After an extended period of inactivity or if you leave campus, you will need to repeat these steps to reconnect to SSUnet.
Wi-Fi connectivity in the campus housing units is supplied by Time Warner Cable and therefore SSUnet connectivity is not extended into these areas. You will lose connectivity to SSUnet and will need to follow the steps to reconnect to SSUnet if you roam to the housing units and return to main campus.
As a Shawnee State University student, you have three different accounts that you need to access the various resources available to you. The following is a quick overview of these three accounts, Your Network account, MySSU account, and @MyMail.
What is this account? This account will allow you to log onto all university owned computers in the library and the computer labs. You will also use it to access SSUnet, the Wi-Fi network, from your smart phone or laptop.
When is this created? The network account is created when you attend Orientation or register for classes, whichever event occurs first.
What is my username? Your username is your last name + first name initial @shawnee.edu. For example, Teresa Smith will be email@example.com.
What is my password? Your initial password is your date of birth. If you were born on May 23, 1989 your initial password will be 19890523. You will be prompted to change this password when you use this account for the first time.
Will the account be removed? If you are not enrolled for the current semester, your network account will be removed and all information saved within the account will be lost.
What is this account? This account is used to access SSU's Student Portal. The MySSU account also gives you access to the Blackboard website which may be used in some of your classes. MySSU can be found at https://myssu.shawnee.edu/.
What is my User ID? This ID is assigned to you when you first apply at SSU and can be found on your Bear Card (student ID card) and all official communications from SSU.
What is my password? Your initial password is your date of birth. If you were born on May 23, 1989 your initial password will be 19890523. You are not required to change this password; however, it is strongly suggested that you change the password for the security of your personal information. If you have been using your MySSU account from home before arriving for Orientation, then you may have already change your password and need to continue using the password you were using at home.
Will this account be removed? This account is not deleted. The information you have access to may change, depending on your current role at SSU.
What is this account? This account provides you with email services. The account is supported by Shawnee State and hosted by Microsoft. The @MyMail account can be accessed at this page
When is this created? The @MyMail account is created when you have been fully accepted to attend Shawnee State University.
What is my username? Your username is your last name + first name initial @MyMail.shawnee.edu. For example, Teresa Smith will be smitht@MyMail.shawnee.edu.
What is my password? Your initial password is your date of birth. If you were born on May 23, 1989 your initial password will be 19890523. You will be prompted to change this password the first time you access your email. If you have been using your @MyMail email account before arriving for Orientation, you should have already change your password and need to use the password you were using at home.
Will the account be removed? This email account will be removed if you do not become a registered student at SSU, if you are a student and you leave SSU for any reason other than graduation, or if SSU is ever directed to do so by Microsoft.
Your campus accounts have a password self-service reset feature that allows you to reset your password online if you forget it. To take advantage of this feature you must take a few moments and register for each account listed below. Once you have successfully completed the quick enrollment process you will be able to reset your passwords for these accounts without visiting the Service Desk. Keep in mind you must register your accounts BEFORE you forget your password – so take time to do it now.
- After successfully changing your network password for the first time, visit this web page.
- Click on Network Account.
- Enter your network username and password.
- Click on Register.
- Enter your network password when prompted.
- Click Authenticate.
- You will be asked to answer five of the ten questions.
- Click Finish.
You are now able to make use of the password self-recovery option for your Network Account. If you have forgotten your Network Password and have completed the registration process above, it can be reset from any lab computer on campus by clicking "Reset Password" from the login page. If you are off-campus, visit this web page to reset the Network Account Password.
- While logged into MySSU, click on Personal Info (below your name).
- The MyInfo window will appear. Now click on Password.
- Near the bottom of the MyInfo – Manage Password window click on Password Hint.
- Provide the required information and click Save.
- You are now able to make use of the password self-recovery option for MySSU.
Once you have registered for the password reset feature, if you forget your password for MySSU, it can be reset by completing the steps below.
- Attempt to log into MySSU -- if the wrong password is used you will have the option to have a new password generated and then emailed to you by clicking I forgot my password on the log-in screen.
- Provide your Password Hint on the next screen to have a new password emailed to you.
If you have questions about your student email account please stop by the ITS Service Desk in the Clark Memorial Library on Level 1 or call us at (740) 351- 3538
Please note: Student email is a service hosted by Microsoft®. Menu options are subject to change. SSU will notify you of changes in advance whenever possible.
Students are able to download the latest version of Microsoft Office by logging into Office 365 using their Shawnee State University email address and password. From the Office 365 dashboard you will see “Install Office” link. Click this link and select the option that is correct for you.
Students' academic work should never be saved to the hard drive of any University computer.
All students are given 30MB of storage in the My Documents folder of their network account. ITS suggests reserving this space for academic work instead of personal music or pictures. Documents that are saved in this folder are only available on campus and from University-owned computers and will be removed once your network account is removed.
Student academic work should be saved to a reliable USB flash drive or to the My Documents folder. It is recommended that students always save their work in two locations, creating a back-up to protect your work. This can be done using two USB drives, the My Documents folder, or any other web-based storage devices students may have.
SSU offers an emergency notification service called SSU Alert. This is provided to keep you informed in the event of an emergency or any University closure. Notifications can be received in a variety of forms including phone call, text message, and email message. To receive emergency notifications from this service you must register through MySSU. To enroll login to MySSU, go to the Emergency/SSU Alert link on the MyInfo tab, and provide your contact information for the methods you prefer.
Department of Public Safety has also launched Rave Guardian, a free mobile app that turns any smartphone into a personal safety device. By downloading this free safety app, students and faculty can enhance their personal safety both on and off campus. For more information about this app, visit this web page.
If you experience a problem with any Information Technology services please contact the ITS – Service Desk. The best way to contact the ITS – Service Desk is by submitting an email to ITService@shawnee.edu or visit the us on Level 1 of the Clark Memorial Library.
If you submit an email, please be sure to include:
- Your name
- Phone number (include area code)
- Description of the issue. Be sure to include any error messages that may be displayed. Remember the better the description of the issue the easier it will be for the Service Desk to resolve it for you.
Wi-Fi connectivity in the campus housing units is supplied by Time Warner Cable and support is provided by a company called Wi-Fi Solutions Technology Group on their behalf. More information will be provided to University housing residents upon check-in regarding steps they need to take if they are experiencing issues with their internet connection within the residence halls.
IT Support Specialists at SSU can only work on personally-owned devices if the issue relates to wireless network connectivity or installation of software purchased through SSU. If your device is experiencing issues beyond these, our support specialists will not be able to provide assistance.
Need more information or have additional questions?
Information Technology Services – Service Desk
Clark Memorial Library – Level 1
940 2nd Street | Portsmouth, OH 45662
Phone: (740) 351-3538 | Fax: (740) 351-3636
Students are reminded that sharing of copyrighted materials over the network such as software, music, images, videos, publications, or any other protected materials is a violation of federal copyright statutes and is strictly prohibited. Students who are cited in infringements notices under the Digital Millennium Copyright Act (DMCA) will have their SSU Network access suspended. Repeat violations will result in judicial referral. Violators may be subject to serious fines and penalties.