Welcome to Shawnee State University (SSU) and Information Technology Services (ITS).
ITS supports all of the many forms of Information Technology (IT) resources utilized across campus and is eager to assist in preparing today’s students for success in tomorrow’s world. Our goal is to provide you with the tools and support you need to succeed.
The Service Desk is located on the lower level of the Clark Memorial Library and can be contacted by email or phone. During your time here at SSU, please do not hesitate to contact us if you need assistance or have questions. After all, IT is what we do!
IT Services for You
Information Technology is an important piece of your university experience. This document outlines the basics of what services are available and how we can help with your technology needs during your time here at SSU. Each of these technology services is briefly explained below. Some are broken down in more detailed sections in the following pages. For complete details about any of your technology needs, please visit our web site at www.shawnee.edu/its.
- Network Services – As a registered student, SSU offers you a reliable and secure network that you can use to access University resources like library services, web based course requirements, and on-line course registration. Some of your classes will be held in networked computer labs with a shared printer and internet access. To use these classroom tools you will need to use your SSU Network Account to gain access to any campus computers. You can also connect to the SSUNet Wi-Fi with your personal mobile devices. Your SSU Network Account Username & Password are the key that allows you to use all of the technology at SSU. Your SSU Network Account is explained in more detail under Accessing IT @ a glance.
- MySSU – MySSU is SSU’s Student Portal. The MySSU system is where you register for classes, view your grades, access financial aid, and receive official University communications. Your MySSU Account is explained in more detail under Accessing IT @ a glance.
- Blackboard is a Web-based environment that may be used with some of your classes. It is used to deliver on-line instruction but may also be incorporated into your traditional classroom courses. Many classes use Blackboard to supply you with supplemental content, to allow for electronic submission of assignments, or to give on-line exams. Your professor may choose to post the course syllabus, allow you to see your grades, or require you to engage in on-line group discussion. Your professor will inform you of how they plan to incorporate it into your class. Your MySSU login will be used to connect to your Blackboard classes.
- Microsoft® Office365 provides you with your official Shawnee State Email address and access to a cloud version of the Microsoft® Office software suite that you can use from anywhere. Your email account and Microsoft® Office365 login is referred to as your @MyMail Account. A notification was sent to you with your email address and password at the time you were accepted for admission to SSU. Hopefully you have been using this email account since then to communicate with SSU. If you have not yet used this account, more detail about how to access your @MyMail Account is provided under Accessing IT @ a glance. Microsoft® Office365 also provides eligible students the ability to download the Microsoft® Office ProPlus Apps on up to 5 personally owned devices at no cost! Additionally, eligible students can purchase the Windows OS or the Professional version of the Microsoft® Office software suite through our Microsoft ® EES Student Option. More details about this are provided under Can I Install IT?
- Shawnee State University App is available for use by current members of the University community. Use it to access events, build your own calendar, and communicate with others on campus. Students may also join a club, access a map of campus, and add their courses to their calendar. Visit shawnee.campusapp.com on your mobile device, or search "Shawnee State University" in the app store to download the free app.
- Wi-Fi in Housing - Shawnee State University partners with Spectrum Community WIFI to provide internet connectivity for all student housing units. Upon move-in, your Resident Assistant (RA) will provide you with connectivity information, including your password for the WIFI. Your RA will also provide instructions for reporting any issues or requesting service from Spectrum. They provide 24/7 support to SSU Student Housing.
Bringing IT with you
A laptop or tablet is an important tool for most university students to bring to campus. Students can access SSUnet, the Shawnee State wireless network, in classrooms and study spaces with either a laptop or a variety of mobile devices. To ensure that students are successful in connecting to SSUnet we suggest the following.
What you will need:
- Operating System of Windows 10 or newer or Mac OS 10.7 or newer
- Your computer or device will need a wireless network card
What is provided:
- ITS supported wireless access across campus via SSUnet
- Student are offered free or discounted Microsoft® Office suite and Microsoft® Windows Operating System. More details about this are provided under Can I Install IT?
If you will be living in Student Housing and plan to bring a Game Console, you will need to check with your RA about how to connect to the Student Housing network.
IT is everywhere
It is simple to connect your laptop, mobile phone, tablet, or other device to SSUnet, the campus wireless network. All registered students can access SSUnet with their SSU Network Account.
- Using the normal Wi-Fi connection process for your device, select SSUnet
- You will be prompted to enter your SSU Network Username & Password. If you are not prompted open your web browser and you will be redirected
- After successfully entering your SSU Network Username & Password, you must accept the terms of the Network Use Policy
- Select Continue
You are now connected to SSUnet and you will be able to roam campus while keeping your Wi-Fi connection. After an extended period of inactivity or if you leave campus, you will need to repeat these steps to reconnect to SSUnet.
Wi-Fi connectivity in the campus housing units is supplied by Spectrum Community WIFI, therefore SSUnet connectivity is not extended into these areas. You will lose connectivity to SSUnet and will need to follow the steps to reconnect to SSUnet if you roam to the housing units and return to main campus.
Accessing IT @ a glance
As a Shawnee State University student, you have three different accounts that you need to access the various resources available to you. The following is a quick overview of these three accounts, Your Network account, MySSU account, and @MyMail email account.
What is this account? This account will allow you to log onto all university owned computers in the library and the computer labs. You will also use it to access SSUnet, the Wi-Fi network, from your smart phone or laptop.
When is this created? The network account is created when you have been fully accepted to attend Shawnee State University.
What is my username? Your username is your last name + first name initial @shawnee.edu. For example, Teresa Smith will be email@example.com.
What is my password? Your initial password is the first 3 letters of your last name in all capital letters followed by your SSU Student ID Number. This ID number is assigned to you when you first apply at SSU and can be found on your Bear Card (student ID card) and all official communications from SSU. You will be prompted to change this password when you use this account for the first time.
Will the account be removed? If you are not enrolled for the current semester, your network account will be removed and all information saved within the account will be lost.
What is this account? This account is used to access SSU’s Student Portal. The MySSU account also gives you access to the Blackboard website which may be used in some of your classes. MySSU can be found at https://myssu.shawnee.edu/.
What is my User ID? This ID number is assigned to you when you first apply at SSU and can be found on your Bear Card (student ID card) and all official communications from SSU.
What is my password? Your initial password is your date of birth. If you were born on May 23, 2002 your initial password will be 20020523. You are not required to change this password; however, it is strongly suggested that you change the password for the security of your personal information. If you have been using your MySSU account from home before arriving for Orientation, then you may have already change your password and need to continue using the password you were using at home.
Will this account be removed? This account is not deleted. The information you have access to may change, depending on your current role at SSU.
Microsoft® Office365 Account – your @MyMail Account
What is this account? Microsoft® Office365 provides you with your official Shawnee State Email address and access to a cloud version of the Microsoft® Office software suite that you can use from anywhere. Your email account and Microsoft® Office365 login is referend to as your @MyMail Account. The @MyMail account can be accessed at http://www.outlook.com/mymail.shawnee.edu
What is my username? Your username is your last name + first name initial @MyMail.shawnee.edu. For example, Teresa Smith will be smitht@MyMail.shawnee.edu.
What is my password? Your initial password is the first 3 letters of your last name in all capital letters followed by your SSU Student ID Number. This ID number is assigned to you when you first apply at SSU and can be found on your Bear Card (student ID card) and all official communications from SSU. You will be prompted to change this password when you use this account for the first time. If you have been using your @MyMail email account before arriving for Orientation, you should have already change your password and need to use the password you created at home.
Your campus accounts have a password self-service reset feature that allows you to reset your password online if you forget it. To take advantage of this feature you must take a few moments and register for each account listed below. Once you have successfully completed the quick enrollment process you will be able to reset your passwords for these accounts without visiting the Service Desk. Keep in mind you must register your accounts BEFORE you forget your password – so take time to do it now.
- After successfully changing your network password for the first time, visit http://myid.shawnee.edu
- Click on Network Account.
- Enter your network username and password.
- Click on Register.
- Enter your network password when prompted.
- Click Authenticate.
- You will be asked to answer five of the ten questions.
- Click Finish.
You are now able to make use of the password self-recovery option for your Network Account. If you have forgotten your Network Password and have completed the registration process above, it can be reset from any lab computer on campus by clicking "Reset Password" from the login page. If you are off-campus, visit http://myid.shawnee.edu to reset the Network Account Password.
- While logged into MySSU, click on Personal Info (below your name).
- The MyInfo window will appear. Now click on Password.
- Near the bottom of the MyInfo – Manage Password window click on Password Hint.
- Provide the required information and click Save.
- You are now able to make use of the password self-recovery option for MySSU.
Once you have registered for the password reset feature, if you forget your password for MySSU, it can be reset by completing the steps below.
- Attempt to log into MySSU -- if the wrong password is used you will have the option to have a new password generated and then emailed to you by clicking I forgot my password on the log-in screen.
- Select Password Hint on the next screen to have the new password emailed to you.
If you have questions about your student email account or Microsoft® Office365 account, please stop by the ITS Service Desk in the Clark Memorial Library on Level 1 or call us at (740) 351- 3538
Please note: Student email is a service hosted by Microsoft®. Menu options are subject to change. SSU will notify you of changes in advance whenever possible.
Can I Install IT
Your @MyMail Microsoft® Office365 account includes the ability to download the Microsoft® Office 365 Apps onto your personally owned computer. Students have the rights to down load these Office 365 Apps onto up to 5 personally owned devices at no cost. This will install the following apps on your computer: Word, Excel, PowerPoint, Access, Publisher, Outlook andOneDrive.
For more information visit http://www.shawnee.edu/microsoft
All students are given a Microsoft® Office365 Account. This account provides each student with 1 Terabyte of storage space in their OneDrive. Files stored in OneDrive storage can be accessed from any place and from any device that can access the internet.
ITS suggests storing academic work to the Office365 One Drive or a reliable USB flash drive. It is recommended that students always save their work in two locations, creating a back-up to protect your work. This can be done using two USB drives, the OneDrive, or any other cloud-based storage the students prefer to use.
STUDENTS’ ACADEMIC WORK SHOULD NEVER BE SAVED TO THE HARD DRIVE OF ANY UNIVERSITY COMPUTER.
Emergency Notification System
SSU offers an emergency notification service called SSU Alert. This is provided to keep you informed in the event of an emergency or any University closure. Notifications can be received in a variety of forms including phone call, text message, and email message. To receive emergency notifications from this service you must register through MySSU. To enroll visit MySSU, go to the Emergency/SSU Alert link, and provide your contact information for the methods you prefer.
Department of Public Safety has also launched Rave Guardian, a free mobile app that turns any smartphone into a personal safety device. By downloading this free safety app, students and faculty can enhance their personal safety both on and off campus. For more information about this app, visit http://shawnee.edu/offices/public-safety/rave.aspx
Need help with IT
If you experience a problem with any Information Technology services, please contact the ITS Service Desk. The best way to contact the ITS Service Desk is by submitting an email to ITService@shawnee.edu.
If you submit an email, please be sure to include:
- Your name
- Phone number (include area code)
- Description of the issue. Be sure to include any error messages that may be displayed. Remember the better the description of the issue the easier it will be for the Service Desk to resolve it for you.
Wi-Fi connectivity in the campus housing units is provided through a contract with Spectrum Community WIFI. Spectrum offers 24/7 Technical Support to all SSU Housing Residents. More information will be provided to University housing residents upon check-in regarding steps they need to take if they are experiencing issues with their internet connection within the residence halls.
IT Support Specialists at SSU can only work on personally-owned devices if the issue relates to wireless network connectivity or installation of software purchased through SSU. If your device is experiencing issues beyond these, our support specialists will not be able to provide assistance.
Need more information or have additional questions?
Information Technology Services – Service Desk
Clark Memorial Library – Level 1
940 2nd Street | Portsmouth, OH 45662
Phone: (740) 351-3538 | Fax: (740) 351-3636
Important Notice to Students on
File Sharing Statement and Copyright Infringement
Students are reminded that sharing of copyrighted materials over the network such as software, music, images, videos, publications, or any other protected materials is a violation of federal copyright statutes and is strictly prohibited. Students who are cited in infringements notices under the Digital Millennium Copyright Act (DMCA) will have their SSU Network access suspended. Repeat violations will result in judicial referral. Violators may be subject to serious fines and penalties.