Account Information for Shawnee State Students
The following is a list of Frequently Asked Questions regarding student accounts at Shawnee State. If after reviewing these you are not able to have all your questions answered please stop by the UIS office for further assistance.
What is my @MyMail account?
Every student at Shawnee State University has an @MyMail account. Your @MyMail account is your web based student email. This account is set-up by SSU and hosted by Microsoft. Microsoft uses Live@edu to support your email at this time. On May 2nd they will change all our accounts from Live@edu to Office 365.
When is my @MyMail account created?
The account is created within 48 hours after you register for classes.
How do I access my @MyMail email account?
Students can access their @MyMail account from any device that has internet connectivity by going to http://live.shawnee.edu
What is the username for my @MyMail account?
Your username is your last name + first name initial @MyMail.shawnee.edu. For example, Tony Smith will be smitht@MyMail.shawnee.edu. If two or more students share the same last name and first initial then numbers are added to make each one different. For example, Tony Smith and Teresa Smith each attend SSU. Tony may be a senior and has an email of smitht@MyMail.shawnee.edu. Teresa is a freshman so her email address will be smitht2@MyMail.shawnee.edu.
What is my first password for my @MyMail account?
All student @MyMail accounts are assigned a One-Time Password (OTP). The OTP will be your date of birth using the following format – YYYYMMDD. If you were born on May 23, 1989, your initial password will be 19890523. After successfully logging onto a computer, you will be asked to change your password.
Is there a special type of password that I need to create?
All passwords must be at least eight (8) characters long and they are case sensitive. UIS strongly encourages that passwords be complex passwords. Complex passwords contain a combination of uppercase, lowercase, numbers and special characters. You should keep your password secure and not provide it to others to use for any reason.
How can I set a Secret Question and/or Alternate Email address to reset my own password?
Sign into the @MyMail account service site at http://account.live.com and follow the on screen instructions.
What if I forget the password for my @MyMail account and did not set up my secret questions?
If you encounter issues accessing your @MyMail account and did not set up secret questions to recover your password you must bring a picture ID to the Help Desk in the basement of the Administration Building and we will reset the password. Please note -- The Help Desk cannot reset passwords over the phone.
To avoid bringing in a picture ID to have your password reset, we strongly encourage you to establish the self-service password recovery option.
What features and products are included?
Students currently have access to a comprehensive suite of additional Outlook Live@365 services including:
Email with 10 GB storage
SkyDrive with 25 GB storage
Office Live Workplace
Self-service password recovery
Plus all the other features that go with Windows Live™
After Microsoft upgrades the accounts on May 2nd from Live@365 to Office 365, students will have access to all Office 365 services. The read an overview of the change after the upgrade please read:
Can I keep track of other email accounts (such as Gmail) from within my @MyMail account?
Yes, please see Microsoft’s instructions on how to keep track of e-mail from other accounts by connecting to them from your Outlook Web App account. You can connect up to five accounts, such as Hotmail, Gmail, and Yahoo! Mail accounts. This lets you send, receive, and read mail from all the accounts in one place.
Will I be able to forward e-mail from my @MyMail account to an alternate account such as Gmail?
Yes. However, we encourage you to get familiar with your @MyMail account and all that Microsoft Office 365 has to offer and use it as your primary email system. If you wish to forward messages to another account, please see Microsoft’s “Use Rules to Automatically Forward Messages to Another Account.”
Can I access the email portion from my @MyMail account with a desktop client such as Outlook or my mobile phone?
Yes, you can access your @MyMail account with different e-mail clients (such as Outlook, Apple Mail, etc) or a mobile phone. To find your desktop client or mobile phone IMAP or POP, port and SSL settings, sign into your @MyMail.shawnee.edu account and click the arrow to the right of ? for Help, then click About. Note: If you don’t know whether to use IMAP4 or POP3, consider IMAP4 because it supports more features and always keeps a local copy of the message on the server after you retrieve a copy to your local computer.
Are there any message, mailbox and recipient limits established?
Yes. For the most current information provided by Microsoft please visit http://help.outlook.com/en-us/140/dd630704.aspx
When will my @MyMail account be removed?
Your @MyMail email account will not be removed by Shawnee State University.
Is my data in my @MyMail account backed up?
Data stored in on Live@edu or Office 365 Microsoft sites are NOT backed up. We recommend that you maintain a backup of your critical documents manually.
Will someone at Microsoft be reading my email?
No. Microsoft will not read your email. For more information, refer to Microsoft’s statements located at:
How do I report any problems that I may be having?
We strongly suggest that you visit the Help sites below prior to visiting the Help Desk as most questions can be answered by simply visiting the sites.
Where do I get support when I have questions?
Ask Microsoft a question in Forums (http://outlookliveanswers.com/forums/) – login at the top right of the page then scroll down to bottom right and click “Ask a Question in the Forums”
Check the status of the Live@edu services at http://outlookliveanswers.com/ServiceStatus.aspx
For assistance with other features of your Live@edu account (Skydrive, Office Live, spaces, etc), visit Microsoft Help.
What is my student network account?
Shawnee State University provides all registered students an account that will provide them access to campus network resources. The network account also provides students storage space available in the My Documents folder. Students can store up to 30 megs of data in this folder. Please note that when this account is deleted as outlined below the contents of the folder are deleted and cannot be recovered.
When is my student network account created?
The student network account is created within 24 hours of registering for classes.
What is the username for my network account?
The usernames for students’ network account will still be the customary format of last name and first initial, such as smitht. When logging onto campus computers it is suggested that you use the following format – email@example.com. If two or more students share the same last name and first initial then numbers are added to make each one different. For example, Tony Smith and Teresa Smith each attend SSU. Tony may be a senior and has a username of smitht. Teresa is a freshman so her username will be smitht2.
What is my first password?
All student accounts are assigned a One-Time Password (OTP). The OTP will be your date of birth using the following format – YYYYMMDD. After successfully logging onto a computer, you will be asked to change your password.
Is there a special type of password that I need to create?
All passwords must be at least eight (8) characters long. UIS strongly encourages that passwords be complex passwords. Complex passwords contain a combination of uppercase, lowercase, numbers and special characters. You should keep your password secure and not provide it to others to use for any reason.
I get an error indicating my network account is locked out?
As a security precaution, your network account will be locked out after five (5) failed log on attempts. The account will remain locked out for a period of 15 minutes. If you need the account unlocked or feel that you are entering the correct password, please bring a picture ID to the UIS office and we will assist you with resolving the issue.
What if I took a semester off and now I'm returning?
If the student took a semester off and is now returning, the student's network account will simply be recreated using the same username as before and the password will be set back to the date of birth (one-time password).
When will my network account be removed?
Students that do not attend classes on a continuous basis, from one semester to the next, will have their network account deleted, with the exception of Summer semester, please see below. When the account is deleted this will also remove all your emails and any documents that you have saved in the My Documents folder. Once these items are deleted they cannot be recovered.
Students that officially withdraw from the university through the Registrar's office will have their account deleted within 24 hours. This will also result in all documents in the My Documents folder being deleted.
If I don't sign up for Summer Semester, will my network account be removed?
In order to maintain an existing student network account during Summer Semester even when not registered for summer classes, the student should register for Fall Semester classes prior to the end of Spring Semester. Network accounts are not typically deleted until the 15th calendar day of Fall Semester in this scenario. However, UIS cannot guarantee that the account will remain active if the student is not registered for Fall Semester courses.
Am I able to log onto more than one machine at a time?
After I create a password, how long can I use that password?
Passwords will expire after a period of 90 days. You may change your password at any time to reset this 90 day period; however, you may only reset your password once a day. If you are within 14 days of the expiration date you will receive a notice with each log on. This notice will inform you of the number of days you have until the expiration date.
Can I use a password that I previously used?
The practice of re-using passwords is never a secure one. However, if you must cycle through two (2) new and unique passwords before having the opportunity to re-use the first password you created.
How do I report any problems that I may be having?
If you encounter problems when logging onto a machine you may wish to try a second machine to help determine whether the problem lies with your account or with the computer before contacting the Help Desk. Upon failing to log on to the second computer you should come to the Help Desk with a picture ID and your account will be looked at to help you successfully log on.
What is this account?
This account is used to access SSU’s Web Portal. The MySSU account also provides integrated logon for Blackboard online course management.
What is my User ID?
This ID is assigned to you when you first apply at SSU and can be found on your student ID card and all official communications from SSU.
What is my password?
Your initial password is your date of birth. If you were born on May 23, 1989 your initial password will be 19890523. You are not forced to change this password; however, UIS strongly suggests that you do change the password.
Will this account be removed?
This account is not deleted. The information you have access to may change depending on your current status at SSU.
Are there any training resources for the MySSU Account?
To access MySSU training videos please visit the Training Resources section of the Help Desk web site.
These accounts are managed in the Office of Instructional Technologies. If you have questions regarding a Blackboard Account please contact the Blackboard Help Desk by calling 351-3682.
Dial-Up Connectivity is available to all Shawnee students. Your network/email account is the same account that provides access to this free service. For instructions on how to establish the dial-up connection please visit the training resources page of the Help Desk Web pages or review the UIS Resource CD. Please note this service is free but if you are not calling from a local telephone number you will be charged long distance fees by your telephone company.
The dial-up account will be terminated when the network/email account is deleted.