Information Technology Services

CX/CARS Maintenance - ITS Advisory

Change Title: Jenzabar System Upgrade 2016 Q2 
Change Type:Major Upgrade of Jenzabar CX Database and Middleware Software 
Maintenance Window: Begin Friday, May 13, 2016 @5PM until Sunday, May 15, 2016 @ 5PM
Expected Downtime: May 13, 2016 @5PM until Sunday, May 15, 2016 @ 5PM
Services Impacted: MySSU, Jenzabar CX/CARS, Application for Admissions Administrator, Inquiry Data Administrator, Cognos, ITS Welcome Letter Batch Processing

Expected Impact: All services impacted will be unavailable during the maintenance window.

The following services will continue to operate but will not receive data updates via integrations from the Jenzabar CX/CARS system during the maintenance window:

Maxient
Adirondack Housing Director
Blackboard Learn (login directly using MySSU credentials using https://blackboard.shawnee.edu)
Blackboard Transact
SciQuest Requisitions, PO, and Invoices
RAVE Mobile Safety
HigherOne Refund
Bookstore Credit/Charge



If you have any questions or concerns about this ITS effort then please contact the Service Desk at 351-3538.

For more information regarding Planned IT Upgrades please see: http://www.shawnee.edu/offices/information-technology-services/planned-upgrades/enterprise-systems.aspx

Feith Maintenance - ITS Advisory

Change Title: Feith Document Management System Upgrade 2016 Q2
Change Type:Major - Application Upgrade and platform transition.
Maintenance Window: Begin Monday, May 9, 2016 through Wednesday, May 11, 2016 @ 5PM
Expected Downtime: Tuesday, May 10, 2016 beginning 6PM until 11PM. (See Note below)
Services Impacted: Feith

Expected Impact: All services impacted will be unavailable during the maintenance window.

Note: The new version of Feith requires an upgrade to the Feith desktop program before you can successfully use the application. It will be upgraded by ITS Desktop Support Specialist on Wednesday, May 11, 2016.



If you have any questions or concerns about this ITS effort then please contact the Service Desk at 351-3538.

For more information regarding Planned IT Upgrades please see: http://www.shawnee.edu/offices/information-technology-services/planned-upgrades/enterprise-systems.aspx

Blackboard Upgrade Schedule - ITS Advisory

Change Title: Blackboard Learn Maintenance
Change Type: Upgrade
Maintenance Date: Friday, May 13, 2016
Maintenance Window: 8AM – 12PM EDT
Expected Downtime: 4 hours
Services Impacted: blackboard.shawnee.edu

Expected Impact: blackboard.shawnee.edu will be unavailable during the maintenance window

After the change is completed, Blackboard Learn will be running the latest version



If you have any questions or concerns about this ITS effort then please contact the Service Desk at 351-3538.

For more information regarding Planned IT Upgrades please see: http://www.shawnee.edu/offices/information-technology-services/planned-upgrades/enterprise-systems.aspx

Information Technology as a Service

Welcome to Information Technology Services (ITS). ITS is charged to offer outstanding technology services to its students, faculty and staff. ITS ensures that enterprise systems and mission-critical functions are fully operational on a continuous basis, standard technology is refreshed on schedule and that networked computing resources are available based on user roles, appropriate access guidelines and campus policy.

An expansive use of institutional technologies at Shawnee State is necessary to support campus operations and meet strategic objectives. As SSU commits to deliver its Mission, these technologies serve to deliver classroom instruction, support departmental processes, perform student business, promote community involvement and are utilized to meet internal and external reporting requirements.

ITS develops and manages these technologies deploying a common architecture in its base computing environment that strategically aligns SSU's IT investments. Technology is then integrated to departmental specification in order to support shared services on campus.

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