Whether defined through the for-profit business expression "customer service" or the professional societies and non-profits term "client service," public universities are considered service organizations. Participants in this forum will be asked to explore the following questions.
- How does Shawnee State currently serve its students, community, and others?
- What services do we need to offer or improve to better meet the needs of our students and community?
- What do you see as critical components of a "client" model of service?
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