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Planned Upgrades

Enterprise Systems


UIS strives to keep campus-wide systems current with the latest vendor releases, and is committed to planned efforts that communicate a comprehensive schedule for each upgrade effort, as they become available. UIS will notify the campus of planned outages to complete the upgrade of its enterprise systems through a Notification Advisory email. If you have questions about system upgrades please contact UIS.


Service Name Transition Strategy Upgrade Plan
Administrative Reporting Services - Cognos Jenzabar provides support releases. Minimize disruption to users. Don't fall into unsupported status. Cognos 10.11 - unscheduled
Admissions Application Form Submission Support as requests arrive.  
Application and Server Monitoring Keep version current. Build out monitoring points.  
Articulation and Transfer Clearinghouse Integration Support vendor integration.  
Backup and Recovery Keep Support current. Apply updates after testing and consideration of host support.  
Barnes and Noble Shopping Cart Integration Support as needed.  
Blackboard Learn Avoid disruptions to constituents during Fall/Spring terms. Upgrade window in May following Spring Graduation. Next Upgrade to Production in May 2014 time-frame pending Blackboard release schedule includes sp15
Blackboard Learn Test Target BBTest upgrades from February-March to support BB Help Desk training efforts. Next Upgrade to Production in May 2014 time-frame pending Blackboard release schedule includes sp15
Blackboard Transact Fund Meal and Card Mgt Vendor provides upgrade support with SSU assistance. Plan upgrades for low usage period usually June-July. Integrations with Book Store, eAccounts, Dining, Vending, and Halo registers in Sodexo satellite areas. Upgrade scheduled for Tuesday, July, 8, 2014.
Blackboard Transact Online Account Mgt - eAccounts Support vendor integration.  
Book Store Financial Aid Balance Integration Avoid beginning of term changes when Financial Aid is allocated for B&N purchases.  Enhancement to data integration scheduled for completion by June 1, 2014.
Business Continuity - CX Administrative System Maintain OS and Data backup process.  
Campus Housing Door Key Management - Onity Support as needed.  
Cashnet - Student Bill Payment Support vendor integration.  
Central Stores Discontinued service.  
CLC Classroom Cameras    
CLC Web Site    
Compliance Suite - Safety Training Compliance Support as needed. Customer notifies of upgrade availability.  
Counseling Center Records Management HIPAA requirement applies to this data and processes.  
CX Admininstrative System Formal change notification and approval process for non-emergency changes. Coordinate JICS updates. Operating System and Database upgrade anticipated for Summer 2014. Expect Friday evening, Saturday, and Sunday downtime.
CX Administrative - Test System Application of Jenzabar SMO as available. Careful user testing required before approval for implementation of changes to production. Operating System and Database upgrade anticipated for Summer 2014. Expect Friday evening, Saturday, and Sunday downtime.
DHCP - Dynamic Host Configuration Protocol    
DNS Domain Name Services - External    
E-Mail-Staff Careful evaluation of dependencies before upgrade must be conducted.  
Ethics Point Web    
Executive BI Reporting - Tableau    
Facilities Door Key Management - Keystone    
Facilities Management -TMA    
Feith Document Imaging    
File Storage - Administrative   Consolidation and expansion of physical media in design. December implementation planned
File Storage - Faculty   Consolidation and expansion of physical media in design. December implementation planned
File Storage - Student   Consolidation and expansion of physical media in design. December implementation planned
HEAT   HEAT 2013 migration planned
Internet Connectivity   Upgrade to 10Gb connection
LabStat Lab Computer Usage Monitoring    
Microsoft Academic Software Purchase    
MySSU Campus Self Service Portal   MySSU production upgrade to JICS v8 schedule for week of June 9, 2014. Expected downtime 4 hours.
MySSU Campus Self Service Portal - Test   MySSU Test upgrade to JICS v8 scheduled for week of May 12, 2014. Expected downtime 4 hours.
National Student Clearinghouse Integration Support vendor integration.  
NetDoc    
Network Self Service Password Reset    
Official Notification Messaging System    
Payroll EFT - Fifth Third    
Pearson Vue Testing Center    
Print Management    
Printing - Network    
Printshop Retail System - PrintPoint Vendor provides upgrade services with support from SSU.  
Purchase Order System Integration    
R25 Test and Development SSU performs upgrades with prompting by vendor and scheduling coordinated with user. Test environment provides upgrade practice.  
R25 v3.41 SSU performs upgrades with prompting by vendor and scheduling coordinated with user.  
Remote Access via Dialup    
ResNet    
Secure Check Printing    
SSU Academic Network    
SSU Administrative Network    
SSU Alert - Rave Mobile Systems    
SSU Bear Card Production Identity Card printing service tied to BB Transact. Vendor support per call is necessary for upgrade assistance and new installs.  
Student Conduct Manager - Maxient Integration Support vendor integration.  
Student Fin Aid Refund Integration - HigherOne    
Student Financial Aid Refund Card    
Telephone    
TK20 -Teacher Education Assessments and Portfolios Vendor performs software upgrades with SSU support. User prompts for upgrade timing.  
Tutor Schedule and Appointment Management -AccuSQL SSU performs upgrades with prompting and scheduling coordinated with user.  
U-Select Course Transfer Assistance Integration Currently installed version is unsupported. Vendor in process of rolling out new product.  
VRCFA Online Ticketing    
Web Site Publishing - Shawnee Public Sites Support vendor integration.  
Wireless LAN Access Control    

University Information Services

Contact Information

UIS Help Desk
Administration Building Room 035

Shawnee State University
940 Second Street
Portsmouth, OH 45662

Phone: (740) 351-3538
Email: help_desk@shawnee.edu

Page maintained by the department of communications.