Frequently Asked Questions
Do I have to register my software?
Most Microsoft products require that they be registered with Microsoft. If you fail to register the software they will be disabled after 50 launches or 30 days. By default, registration is handled via the web, but if you do not have an internet connection, you can register via a toll free number. In most cases, a registration wizard will pop up when you launch the program, or is available in a menu. To reach Microsoft Registration by phone, you can call 888-652-2342. When registering by phone, the student will be given a confirmation number that must be entered into the program.
Can I return software that I have purchased through the bookstore?
All software sales are final. If your software set was missing a CD, or included a damaged or unreadable disk, please contact the UIS Help Desk. You will need your dated sales receipt and the damaged CD(s) for any CD replacements.
It won’t accept the product key. What do I do?
When installing any Microsoft product, you must enter the product key printed on the yellow sticker on the back of the first CD sleeve. Carefully type in the numbers and letters exactly as they appear on the product key sticker.
In some cases, if you have an existing version of Office or Works on the system, and you install Office from the home use media, the product key registration may fail. Try doing a complete uninstall of Office or FrontPage, rebooting and then reinstalling from the home use CD’s.
How many copies can I install?
Licenses are for a single computer only. The student should be the primary user of the computer. You are only allowed to purchase one copy of each software version. If you own more than one computer (ie: a desktop and a laptop) you are only permitted to purchase the one copy and install it on one of your systems. If you require additional licenses, these must be purchased through normal retail channels. Software can not be resold or transferred to a third party.
Why do faculty/staff complete a different agreement than students?
For the Microsoft licensing program, faculty and staff do not own the software. It is merely a temporary license to facilitate work-related use. This is detailed in the license agreement that employees sign. Students gain permanent license to the software upon graduation.
If I owned an illegal copy of the software prior to the signing of the contract, is my software now considered a legal copy?
No, your software is still considered an illegal copy. To obtain a legal copy of the software, you must purchase the software on this license from the bookstore (students).
Can I exchange older versions of Microsoft software for newer versions when they come out, or do I have to purchase the new versions?
You will need to purchase the CD for the newer versions.
What media do faculty and staff need for home use installation?
Faculty and staff need to borrow the “take-home” media for installation on a home computer. The media has a unique license key for every copy of the media. Microsoft Select media used for on campus installation may not be taken home by faculty and staff for home installation. This CD will need to be returned to UIS when the Faculty or staff member are no longer associated with SSU.