University Information Services Department

Improvement Goal Projects for 2007/2008 - Status Update as of 11-28-07

In support of the University Information Services’ Objectives, We propose the following activities/projects for the UIS Department in 2007/2008:

THEME: Teaching and Learning

• Upgrade Campus Infrastructure (Massie/Kricker Backbone)
• Implement SAN/Server Consolidation and Mirror Technology
• Improve Student Account Setup (Network/CARS/JICS/BlackBoard)*
• Improve Reporting for Monitoring Servers for Continuous Operation (MARS)
• Renew Campus License Agreement with Microsoft
• Deploy Wireless Technology Across Campus (ATC/Rhodes/Allied Health/Housing)
• Support Redesign Success Center Learning Space

·     Support Business Education Clicker Technology Pilot

·      Manage Bandwidth on Campus (Packeteer)

·      Deploy Computers (Purchase) per Year 2007 (Student/Staff) Plans *

·      Evaluate and Complete Computer/Lab/Wiring Needs in ATC Labs and West Bay

·     Visit Labs (at beginning of semester to) Set-up Accounts/Resolve Issues

·     Support UTAC to Improve Computer Lab Utilization

• Deliver Software/Image/Upgrades to LABS (Ghost for Images)
• Deliver UIS Resource CD/USB Upgrade to Students
• Evaluate Plan to Improve Kricker/Business Education Lab Management (Card Access)
• Evaluate Pod Casting Technology Requirements
• Support UTAC Evaluation of Laptop Requirement
• Evaluate Consolidation of ePortfolio and Content Management Needs
• Develop XML Transcript Transfer to Clearinghouse
• Evaluate Blackboard Transaction System Integration
• Complete Blackboard Upgrade (7.2)
• Bring Clean Access to Labs
• Support TRIO Center Blumen Software Implementation
• Improve Account Process for Adjunct Faculty/Contract Personnel
• Complete Course History Data Conversion for Semester Conversion
• Evaluate Migration Requirements to MS VISTA Platform/Office 2007

THEME: Growth and Development

• Analyze Web Statistics and Report Findings (LiveStat)
• Test Disaster Recovery/Update DR Platform
• Implement Data Storage for Information Security
• Evaluate Data Archiving Needs (Blackboard/Document Imaging)
• Improve Position Control Function
• Evaluate Neverfail for Redundant Email
• Upgrade Campus Voice Infrastructure (Data/Voice to SH/VOIP)

·     Audit Current Network and Initiate Development of Design and Procedure Docs

• Update Department Procedures (add to WEB pages)*
• Scope and Develop Bids for New Projects (Temple/UC/ATC/Rhodes)*
• Improve Efficiency/Maintenance of Student Housing Machines/Connectivity

·     Improve Software Functionality via Planned Upgrades

·     Complete CARS JICS Web/Intranet Upgrade  (MySSU-Staff)

·     Evaluate Reporting Needs in CARS (Exec Dashboard/Datamarts/Cognos 8)

·     Evaluate FEITH Workflow

• Improve On-line Web Forms (Campus)
• Evaluate Student Affairs Judicial System Requirements
• Implement Online Forms for Career Services
• Deliver Phone/Data Connectivity to Temple
• Evaluate CALEA Impact
• Develop Plan for Business Continuity
• Develop Technology Funding Model
• Develop UIS Strategic Plan
• Evaluate One Card System for Student Services (Print Manager/Parking Lot)
• Complete Upgrade to .NET (JICS 6.4)
• Complete Upgrade to CARS 8.1/Informix 10
• Complete AcuPrint Server Upgrade
• Extend Document Imaging (IA/Outreach/Academic/President's Office/Counsel/Communications)
• Complete Online Payments Integration (Alumni/Business Office)

·     Update General Disaster Recovery Plan

·     Redesign Massie LAN

• Support HR Student Pay Card Implementation

·     Complete Barnes and Noble Course Integration for Book Sales

• Complete Campus Information Security Awareness
• Complete Identity Theft Awareness Campaign
• Complete On-line Pay Voucher for Students

THEME: Community

• Complete Telephone Division Audit
• Complete Emergency Phone Upgrade (Carriage House Parking)
• Complete UC Renovation Web CAM/Web Project Updates
• Develop Web Master Calendar (Resource25)
• Improve Customer Satisfaction, Quantified Through HEAT
• Review Qwest Database for Accuracy Billing
• Deploy Web HEAT/Upgrade to HEAT 8.4
• Develop FAQ Sheet/Video on Email Filtering
• Complete New Support Agreements/Renewals
• Update CLC Web CAM

·     Upgrade PBX per Year 5 Plan (Voice/IP Pilot)*

·     Maintain 911 database

·     Support External Events (Gaming Conference/Boy Scouts/Pageant/Training/VRCFA Technology/VRCFA Plays/OBR)

·      Improve ADA Network Access Process

·     Complete Web Virtual Tour

·     Evaluate shared Services Opportunities (OU/SSCC)

·      Redesign Shawnee Website

• Complete ADA Web Improvement
• Support VRCFA Ticketing Software Implementation
• Implement Technology for Emergency Notification
• Support Voice/PA Emergency Notification Project (Facilities)

Other Department Goals

• Elevate Phone Switch/Improve PBX Room/Wiring Management
• Improve MySSU QOS
• Support Student Move-in and Problem Resolution
• Deploy Server Software/Hardware Upgrades
• Complete UIS Operational Dashboard
• Improve Data Backup/Restore Procedures and Service Operations
• Deliver Off-site Tape Storage to Vault

·     Improve Fixed Asset Identification Process*

·     Improve Media Removal and Destruction Process*

·     Improve Technology Asset Management

·     Support Improved Facility Space Classification Effort

·     Document Campus Infrastructure (Brady Doc)*

• Apply Standards to New and Existing LAN Rooms (ATC/Rhodes/UC/Massie)*
• Improve Technology Disposal Process
• Submit HEI Reports to OBR as Scheduled
• Scope Emergency Phone Expansion Project
• Support End of Year Reporting (W2/1098)
• Develop Tech Notes for End User Assistance
• Evaluate Technology Efficiencies for University System (Energy/Microsoft IUC/Computer Purchase
• Migrate Certificate Authority to NAC Appliance
• Complete UIS Orientation Brochure (Staff)
• Complete UIS Orientation Brochure (Student)

Non-Goal Projects

• Respond to Annual Audit
• Provide Technology Value for Insurance Assessment
• Update Technology Capital Plan for New Year
• Evaluate Print Management for Success Center
• Develop Policy for Web form for UIS External Support
• Update Wireless Coverage Map
• Complete White Paper on Information Security
• Complete Wiring Outreach
• Test Continuous Operations on Campus
• Upgrade DR Disk Drives
• Evaluate Voice Infrastructure in Communication Holes for Housing
• Complete Records Retention Audit
• Implement Print Management in Clark Memorial Library
• Replace Enclosures for Phone Lines Servicing CLC and Student Housing

* Denotes Activities Meeting Project Management Criteria

Blue: Planned Activity             Red: Discontinued Activity

Green: Activity in Process       Gold: Completed Activity