PUBLIC SERVICE ANNOUNCEMENT
                                                   October 21, 2003

Contact:
Terry Hapney, Director of Communications
Office: (740) 351-3112; FAX: (740) 351-3179; Cell: (740) 352-5566
E-mail: thapney@shawnee.edu    

Customer service training workshop
offered at Shawnee State University
(Please run from 10/21 to 10/31)

             The office of university outreach services’ business and industry training group at Shawnee State University (SSU), in conjunction with EnterpriseOhio Network and achieveglobal, are offering the training workshops, “Connecting with the Customer” and “Meeting Unspoken Customer Needs,” in the Advanced Technology Center at SSU on Nov. 6.

            The first session, “Connecting with the Customer,” will run from 8:30 a.m. to noon, and the second session, “Meeting Unspoken Customer Needs,” will run from 1 to 4:30 p.m. The cost to attend both sessions is $89, or $59 for one session. The deadline to register is Oct. 31. A group discount for three or more people from the same organization will be given.

            For more information, call (740) 351-3171.

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