|
The library offers and maintains many
electronic resources for public use—catalogs, research databases,
Microsoft Office Suite (Word, Excel, Access, PowerPoint), Outlook, FrontPage, Flash, RealOne, Windows Media Player,
QuickTime, etc.—on the library workstations. Some computers have additional resources, like Intuition, for the
Teacher Education students in the CMC. The
"Open Computer/Lab Schedule" will list not only what is available in
the Library but also what is available in other labs on campus.
In
the same manner in which the Library makes books and other printed
materials available to users but does not presume to teach users how
to read or how to intellectually comprehend the content of the items
available here, the Library makes word
processing, spreadsheet, database, presentation and other computer
software and programs available to patrons but
takes no responsibility for teaching patrons to use these resources.
Assist patrons to whatever extent
you feel comfortable. Show them how to use online HELP and refer them
to the user
manuals (in Ready Reference) when the user’s need is beyond your knowledge.
Computer Usage
Priorities
Library workstations are available
first and foremost to allow users to do academic research.
Notices regarding "Priorities for Library Workstations"
are displayed prominently in the computer clusters.
Reference Librarians and Circulation Clerks may choose to request
that those involved in non-academic activities end their sessions so
that others may have access to Library resources.
If you notice people waiting to use stations that are being
monopolized by folks engaged in non-academic activities, notify a
Reference Librarian or the Circulation Clerk.
Community Access Computers
Anyone is welcome to use the Community Access Computers, but they
are intended for non-students.
Microsoft Word, Excel, and our Library resources on the Internet
are available. No other Internet resources are accessible.
Users can make printouts. The printer is at the Circulation
Counter. Printouts are $.10 per page.
If someone happens to turn the computer off, select GUEST on the
initial menu and then enter the password "VISITOR."
FAQs--Frequently Asked
Questions
Logon Questions
Q. How do I logon to the campus
network now?
- The first
time students log on, they must enter their username#@shawnee.edu
(look up the username in your Outlook address book to see if
the username has a numeral) and password. The password is
the year of birth in 4 digits, month
of birth in 2 digits, and day of birth in 2 digits as YYYYMMDD.
- The first time users log on, they will have to change their
password. The new password
must be between 8 and 25 characters in length. It can be
alphabetical, numerical, or mixed.
- If a user has 5 or more
unsuccessful attempts at logging on, the system will do a
15-minute lock-down on that account.
-
UIS controls all student accounts but librarians can reset user
passwords.
Q. I just changed my password. Why is the system making me
change it again so
soon?
- UIS requires users to change
their passwords every 90 days.
Q. The computer won't let me
log on. It says there's not enough disk space!
- The computers write each user's
profile to the hard drive and that space has filled up. Have the
user go to another computer.
- Put a "Sorry Not
Available" sign on that computer and email Janet Stewart (jstewart)
about the problem. Be sure that you include the computer
cluster and number.
Q. I got married last semester (or 3
years ago!) What's my username now?
- The University hardly ever recognizes a woman's name change --
so it is probably still the woman's previous surname. Find
her name in the Outlook email address book and check
"properties" to see her username.
Q. How do I log on to Blackboard?
- Username:
Enter the University ID number -- the
same as for MySSU.
- Password:
Also the same as for MySSU. The password is the year of birth in 4 digits, month
of birth in 2 digits, and day of birth in 2 digits as YYYYMMDD.
Q. What's
the password for LexisNexis (or any database besides those in SSU's
FirstSearch suite)?
- Students enter their names and SSNs. (Currently
they still need to
have loaded our PROXY SERVER information on their home computer.
See Access from Home.)
- Clark Library does not have
passwords for LexisNexis or for any databases
otherthan the FirstSearch databases. The
information for the FirstSearch databases is in the folder at
the Reference Counter.
CD-ROM Questions
Q. Which computers can I use
this CD-ROM on?
- UIS controls the computers and has them locked down -- so
every disc is always an experiment. Some CD-ROMS also have
a Macintosh interface--so if the CD-ROM does not work on the IBMs, you
can also suggest the patron try a Mac in the CMC.
Q. How do I burn a CD?
- Janet has instructions in the Tech Tips/Notes literature
display at the Reference Counter. You may have to
try the procedure more than once to make it work.
USB Drive/Port Questions
Q. Why won't my flash drive/thumb drive/jumpdrive/pen
drive/USB key open on this computer?
- Make sure the drive is UNlocked.
- Lexar drives sometimes give a message that the user must
have "administrative rights." Get around this by clicking
"My Computer" (on the desktop), then right click removable
drive, and select "Explore."
- Some USB flash drives are too "fat" to fit into the
available space on the front of some of the computers.
Usually there are several USB ports on the back panel of the
computer that can be used instead.
Remote Access Questions
Q. How do I get into the
databases from home?
Printing Questions
Q. Why is my document not
printing...?
...when the printer says "READY."
- Large documents like PowerPoint presentations and
webpages that are very long or have complex graphics can take a
LONG, LONG time to process--like 30 minutes
per request. Sometimes users hit the print request
over and over which additionally slows down the
process.
- Check the print queue; check the print queue from the user's
machine if it looks OK from the Reference computer.
- If the item at the top of the list has an ERROR, it must
be cancelled. If the current user is not the person
who made the print request, only someone with administrative
rights can cancel the print request.
- If you can verify that a user has entered
multiple requests for the same document, cancel the
additional requests.
- If you do not see the user's
request in the queue, the machine may not be talking to the
print server. The user will have to restart his/her
computer--or log on to another machine (and the computer
that is not communicating will still have to be re-started
to restore print service.) Be sure to have the user
save his/her work before re-starting.
- Check the printer for error
messages, print jams, disconnection from the system, ink
cartridge problems, etc.
...when the printer says "Toner Low ."
- Low toner levels in the ink
cartridge should not affect the ability of the printer to
generate the print request. Low toner levels can,
however, cause streaking on the printouts. (Try shaking
the cartridge to redistribute the last dredges of toner before
replacing the cartridge.)
Q. Why is my printout streaky
or faint?
- The toner level in the ink
cartridge is low. Take the cartridge out and rotate
it to re-distribute the dry ink. If the printouts are
still of poor quality, change the cartridge.
Q. Where can I make color
printouts?
- We can add a color printer -- LJ2500 -- to the computer as
needed. The color printer is at the Circulation Counter,
and users pay $.50 per page. You can add the printer either from the Run function or with the printer
Wizard. In either case, you need to select
\\printsrv2\LJ2500 .
Q. How do I print from
NetLibrary?
- The new netLibrary books in an
Adobe PDF format will more easily allow printing.
- From Janet:
the best way to successfully print is to
select the text, select file print, select the options tab, and
make sure that "print selected frame" is checked. In
the absence of selected text IE does not know which frame to
print.
Here is the help information for printing
from NetLibrary:
Printing Hints:
When printing from the netLibrary Online eBook Reader,
highlight the desired text and then use the browser's print
feature. This will print all of the text within that frame.
To print the entire contents of the page, please check your
browser's help section on printing frames.
Microsoft Word Questions
Q. My paper is in MLA. How do I
make my margins 1" all around?
- In Word, click on FILE --> Page
Setup --> Margins, and type in 1" for Top, Bottom, Left,
and Right.
Q. Is there an easy way to format a
bibliography so that the lines following the first indent
automatically?
- In Word, click on Format -->
Paragraph. Under "Indentation" pop up the
"Special" menu, and choose HANGING.
Q. How do I
change from single to double spacing?
- In Word,
click on Format --> Paragraph. Under
"Spacing" pop up the "Line Spacing" menu,
and choose DOUBLE.
Q.
Help! My paragraph (my entire paper)
just disappeared!!! How can I get it back?
- If there
was no lose of power to the individual's computer, and MS Word
(or whatever program) is still running, click the undo arrow
(in commands line or under EDIT or tap <Ctrl &
Z> simultaneously.
- If there
was a power outage, turn on the computer, launch Word, and hope
that the computer will prompt to RESTORE the document.
Q. How can I open this document that
I did at home?
- If the document was created on a PC and the
document will not open in Word, it was probably composed in some
other program--Works, WordPerfect, etc. Try opening it in
Word by clicking at "Files of type" on "ALL WORD DOCUMENTS" to
pop up the menu and then scrolling down to select the Works or
WordPerfect version that the document was created in. The
document can also be opened in Notepad or Wordpad, but it will have machine language
garbled-de-gook in it.
- If it was done
on a Mac, it can only be opened on a Mac.
- UIS might be able to help.
- Remind the user that s/he can get the Microsoft software at
the bookstore at a significantly reduced price. (See
Microsoft Software Purchase information below.)
Excel Questions
Q. I'm entering data in a spreadsheet
in Excel, but all I see is #####. What's wrong?
- There not enough space allocated
to the cell to display the data. Increase the size of the
column and the data will display.
Microsoft Software Purchase
and Loan Questions
Q. What do I have to do before I can
buy Microsoft Office at the Bookstore?
- The Microsoft License is at www.shawnee.edu/microsoft
, and it can be completed only on Internet Explorer. The
student must fill in name and SSN and print out the license,
take the printout to UIS to be validated, and then take it to the
Bookstore.
Q. Where do I get the Microsoft
software?
- Students purchase Microsoft Office
(Word, Excel, Acccess, PowerPoint),
Visual Development Studio, or FrontPage
at the Bookstore.
- Staff/faculty can get Microsoft Office &
Windows from UIS.
- Users have to have a printed license agreement validated
by UIS. (Go to
http://www.shawnee.edu/off/uis/microsoft/license.html .)
OhioLINK Questions
Q. I'm trying to order an item
from OhioLINK, but it's not working.
- The user probably has a block on her/his library account
record. S/he needs to speak with
Circulation.
Printers
Please
replenish paper and dry
ink
cartridge stocks.
Paper
We keep printer paper at the Reference Counter. More paper is
available at the Circulation Counter. Make sure you get paper marked
"P."
To load
paper, pull the paper tray straight out from the body of the
printer. Fan the paper, and then place it in the tray so that the
paper is under the clips. Slide
the tray into the printer body until the tray locks in place.
Ink Cartridges
We have several different printer models and they take different
ink cartridges. Ink cartridges are stored in the grey cabinet
in the Reference Office. More cartridges are available at
Circulation and in the Conference Room beside the Director's Office. When changing ink cartridges,
make sure that you have the correct cartridge for the printer --
check the model number on the printer and on the box -- before you
open the package. To change
the ink cartridge, follow the instructions on the package
insert. Do NOT throw ANYTHING
away. Return the box, the
used cartridge, the package inset/instructions, and packing materials to the Library Secretary for
recycling.
Leave it open -- do not tape it shut.
Information on troubleshooting
follows below.
Adding a Printer at a
Public Station
- From START, click on RUN.
- At OPEN: type \\printsrv2
- Click/double-click on LJ2500 to pop
up the LJ2500 on PRINTSRV2 window
You can also add a printer by using the Printer Wizard.
Troubleshooting
Report all problems with computers
and peripherals to Janet Stewart (jstewart) via email -- and put up
signs!
-
Give
Janet as much written information as possible including verbatim
wording of any error messages.
-
Place
“Sorry Not Available” signs on all
affected equipment that is not working
-
Notify the Librarian on duty or Circulation Clerk about the problem
User Cannot Log On:
- Users have to be currently enrolled SSU students.
- First time users have to change their passwords at first
logon. If they cannot logon, a librarian can change their
password.
- A user who has previously logged on but cannot remember
his/her password, a librarian can change their password.
- When a user cannot log on to a computer because s/he is getting
a message that the disc is full, direct him/her to another
computer. (Part of the hard drive on that machine has
filled up and only those who already have a profile on that
machine will be able to logon until the file has been
cleaned up.) Put a "Sorry Not Available" sign on
the monitor, and email Janet Stewart.
Program Is Locked Up:
If a particular program is not
responding, hold down <alt> and <ctrl>
and tap <delete>. Then click on Task
Manager,
highlight the program (in Applications tab)that is not responding, and click END TASK.
If that is unsuccessful, use the Task Manager SHUT
DOWN. If you cannot use the <alt><ctrl><delete>
command box or if the computer will not shut down, then turn off the computer at its off/on
switch (you may have to hold it in the off position for 15 or 20
seconds) or disconnect it at the electrical outlet.
Floppy Disk is Stuck in a:drive:
Encourage the user to save what s/he was working on to the "My
Documents" folder or attach it to an email before removing the disk. We
have tweezers in the Reference Office that we can use to pull a
floppy out of the drive. You do not have to do this if you do
not want to -- ask a librarian or a clerk to do it. It may
DAMAGE the disk, and the user's data may be lost. If the disk does not come out intact--if the disk
shutter gets stuck in the drive--put an "a:drive problem"
sign over the a:drive and email Janet Stewart about the
problem.
Loss of Power or Connectivity:
If a
computer and/or a monitor suddenly loses power or loses network
connectivity, check the electrical and data connections both at the
machines and at the outlets. (Someone has probably kicked/knocked an
electrical or data line loose.)
Document on Floppy Will Not Open:
- Application: Was the
document written in a program that is available on the
computer? For instance, Microsoft Word does not open
documents written in Works unless the user selects Works from
the menu. Users can also open documents
with Notepad or Wordpad (in Windows' "Accessories" on
the START menu), but the documents will contain a lot of
machine-language gibberish that the user will have to edit
out.
- Calibration: On rare occasions,
when a document on a floppy will not open, the problem is that
the calibration of the a: drive on which the document was saved
is significantly different from the calibration of the a: drive
on which the user is trying to open the document. In
these cases, the user should be able to open the document on a
different computer. The old computer in the Reference
Office may be the best bet. Save the document to the
desktop and then copy it on another floppy.
- Damaged Disk or File: Most
likely, the problem is that the floppy disk is damaged or the
user has not closed the document before pulling the disk from
the drive (so there is no "end" marker on the document
on the disk.)
- UIS: If we cannot resolve
the problem, suggest that UIS may be able to help.
Printers:
Printer is Not Printing:
- Check the message display on the printer for an error
message and/or check that the printer is not out of paper
- Check the print queue.
- Large documents like PowerPoint presentations and
webpages that are very long or have complex graphics can
take A LONG, LONG time to process--like 30 minutes
per request. Sometimes users hit the print request
over and over which additionally slows down the
process. If you can verify that a user has entered
multiple requests for the same document, cancel the
additional requests. If a user has requested a
document and then left, cancel it if you can. If
you cannot cancel it, let Janet know. Be sure to
put up appropriate signage.
- If the user's print request is not displaying in the
queue, re-initiate it. If it still does not display, the
computer has probably lost its connectivity with the
print server. Have the user save his/her work, and
RESTART the computer.
Printer Error Messages:
- Refer to the printer's digital menu to decipher printer error messages or when clearing a
print jam on the LaserJet printers.
|
