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Complaints, Concerns & Anonymous Reporting

Complaint Procedures

Shawnee State University is committed to addressing complaints and/or concerns about any aspect of our services.  Every effort will be made to understand the complaint and/or concern and respond in an appropriate manner.  Many issues are best resolved when they are addressed directly with the person involved.  The University also recognizes there may be instances when individuals will want to report anonymously regarding activities that may involve fraud or are in violation of university policies or state-of-Ohio ethical laws.  Additional information regarding anonymous reporting can be found under the "For the Campus & Community" section on this page.

Click on the links on the left or scroll down the page for a list of resources to help you find the individuals who will best serve your needs.

For Students

GENERAL STUDENT INFORMATION
Students should consult the Office of the Vice President for Student Affairs  located on the second floor of the University Center for general information regarding student issues, academic concerns, records, and filing complaints.  Theonline version of the Shawnee State University Student Code of Conduct can be found on the Dean of Students page. This code of conduct supersedes all previous versions and is the Code of Conduct in use immediately upon publication on shawnee.edu.

The student ombudsperson is someone who informally, confidentially (within the parameters of the law) and impartially helps students achieve resolutions to problems. Students may contact: 
 Dr. Darrell Rudmann, SSU  Ombudsperson
Massie Hall, room 233
740.351.3350

HARASSMENT/DISCRIMINATION
For students who believe they have been subject to discrimination or harassment, including sexual harassment, the University offers a number of avenues for filing a complaint. The university policy that specifically addresses these issues, 5.03: Unlawful and Prohibited Discrimination, is available on the University Policies page. An individual can report to any official in the reporting chain (e.g. a student may report to the Vice President for Student Affairs, Provost, the offender’s supervisor, the supervisor’s supervisor, or affirmative action officer).

Students filing a complaint against another student should report it to the Vice President for Student Affairs

The alternative for any reporting point is the affirmative action officer, Malonda Johnson:
Malonda Johnson , Associate Director of  Human Resources
Administration, 016
740.351.3398.

Another alternative for reporting sexual harassment is the Title IX Coordinator, James Weaver:
James WeaverTitle IX Coordinator
Student Success Center, Massie Hall, 1st Floor
740.351.3276

GRADE ISSUES
Students with concerns regarding grades should be referred to:

1.  Their instructor. If a student is dissatisfied with the results of that discussion, students should then contact:
2.  The appropriate department chair.  If still dissatisfied, they should then contact:
3.  Their dean, and then if necessary, contact:
4. The Provost.

REGISTRATION ISSUES
Students with questions or concerns regarding registration should contact:
Mark Moore, University Registrar, Office of the Registrar
Student Business Center, UC, 2nd  Floor
740.351.3403

For the Campus & Community

HARASSMENT/DISCRIMINATION ISSUES
For individuals with harassment/discrimination complaints, including sexual harassment, the University offers a number of avenues for filing a complaint. The university policy that specifically addresses these issues, 5.03: Unlawful and Prohibited Discrimination, is available on the University Policies page.

The avenues available for reporting are:

For faculty members: report to the offender’s supervisor or to the Provost.

For administrators, staff, or student workers:  report to his/her immediate supervisor, or administrator who is above the supervisor.

The alternative for any reporting point is the affirmative action officer, Malonda Johnson:
Malonda Johnson, Associate Director of  Human Resources
Administration, 016
740.351.3398.

MISSING CAMPUS RESIDENT STUDENT
If anyone from the University Community (student, employee or other individual) has reason to believe that a campus resident student has been missing for at least 24 hours, that person should immediately notify the Shawnee State University Department of Public Safety at 351-3232 or 351-3243 or in person at the University Security Office located at the south end of the Advanced Technology Building or contact 911. For specific information on Shawnee State's Missing Student Notification Procedure, view the University Policies.

ACCESSIBILITY ISSUES
Concerns regarding access for individuals with disabilities should be referred to:
Jim Weaver, Institutional Coordinator of Accessibility Services
Student Success Center, Massie Hall, 1st  Floor
740.351.3276

ENVIRONMENTAL HEALTH AND SAFETY ISSUES
Environmental concerns regarding fire safety, or any potentially hazardous situations should be directed to:  Joe Van Deusen, Director, Risk Management and Safety
Administration, 182
740.351.3310.

CAMPUS FOOD SERVICES ISSUES
Questions or concerns regarding the campus food services (Sodexo) should be directed to:
Bill Rockwell, Director, University Housing
University Center, 2nd Floor
 740.351.3555

PARKING ISSUES
Questions or concerns related to campus parking should be directed to:
Department of Public Safety
Art Annex Building
740.351.3243

ANONYMOUS REPORTING
The University recognizes there may be instances when individuals will want to report anonymously regarding activities that may involve fraud or are in violation of university policies or Ohio laws.

The University has provided a means for anonymous reporting. This is a link to a third-party site in order to protect the identity of the sender. Go to https://ethicspoint.com. Please note anonymous reporting is not a substitute for, nor does it supersede, any existing reporting methods or protocols already in place at Shawnee State for reporting problems or complaints.

Complaints, Concerns & Anonymous Reporting

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